Contact us - North Carolina LIFTSS

IMPORTANT:

This office is Call Center Operations Only and DOES NOT receive visitors. If you have immediate needs or questions, please contact 919-568-1717.

Acentra Health Contact Methods

North Carolina Medicaid Beneficiaries who apply for PCS, CAP/C, CAP/DA, LCA, and PASRR services will be contacted by NCLIFTSS to schedule a face-to-face assessment either by phone, email, U.S. mail, or text (SMS). The contact information on the referral for services will be used to make contact.

SMS SERVICES

The Company may, from time to time, offer services that allow you to opt in to receive SMS messages. If you opt in to receive such services, you can choose what notifications you want to receive, and you may opt out of some or all services at any time by texting “STOP”, by contacting NCLIFTSS Call Center at 833.522.5429 or by sending an email message to ncliftss@acentra.com with the mobile number you registered with the service, your name, and a request to stop receiving messages. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Consult your plan or carrier for details.

Resources

Contacts

Contact

Customer Support Center

Toll Free

Local

Fax Number

CAP Fax Number

PCS Fax Number

PCS Expedited Fax Number

TCC Email

PASRR II Inbox

Additional Resources and Contacts

NC Medicaid Division of Health Benefits:

DHHS Customer Service Center:

NCTracks:

Office of Administrative Hearings (OAH):

VieBridge Support Center:

North Carolina Identity Service:

NC Department of Labor:

Medicaid Provider Ombudsman for Managed Care:

Program Leadership