Transition to NEW PCS Vendor: Kepro/Acentra

As the transition to Kepro/Acentra from Liberty Healthcare of NC progresses, please note the following dates.

PCS Scheduling

  • Effective Friday 9/22/2023, Liberty Healthcare will stop scheduling and conducting in-person face-to-face assessments for PCS. Kepro/Acentra will begin scheduling all in-person face-to-face assessments Monday 9/25/2023 with the first assessments to be conducted on Monday 10/2/2023.

PCS Standard DHB 3051 Requests

  • Effective Friday 9/22/2023, (5:00 pm) Liberty Healthcare will stop accepting standard DHB 3051 Requests for PCS.
  • Beginning Monday 9/25/2023, all Standard New Requests, Change of Status, Change of Provider and Managed Care Disenrollment requests should be sent to Kepro/Acentra 833-521-2626.

PCS Expedited Requests

  • Effective Tuesday 9/26/2023, (5:00 pm), Liberty Healthcare will stop accepting DHB 3051 Expedited New Requests.
  • Beginning Wednesday 9/27/2023 at 8:00 am, all expedited New Requests should be sent to Kepro/Acentra at 833-521-2626.